Last week I was reminded why people can be so negative about the healthcare system. Two of my sons had appointments with a specialist at KU Med Center. The oldest let me know on Tuesday for his Friday appointment that he wouldn’t be going because he was sick and thought he had Covid again.
I called to see about rescheduling him and changing my younger son’s appointment to the older one’s time slot. I was told the doctor would have to approve it and was transferred to his nurse. Her voice message said that for a quicker response to send a message. So, I sent her an email and waited for her to call me back.
Odin clearly communicates with his eyes.
She didn’t call. She replied to the email that they were scheduling into April for the doctor, and did I want the telehealth appointment that she had offered me two weeks before when I had tried to reschedule. No, I didn’t, I’m not fond of telemedicine and we needed to come for the testing that went along with this appointment anyway. You can do that on a different day was her response. So, I reminded her that we travel 350 miles for them, so we need to do them all at once.
By this time, I was ready to go in for a massage. My adrenaline was raised because of my feelings about telehealth and the physical examination and feeling like the nurse wasn’t listening to me. Not a great way to start a massage.
After the massage and thinking it through I sat down and wrote her a message explaining my reasons behind not wanting to do telehealth. She’s a new nurse and doesn’t know my husband’s history. I feel strongly that the boys should be seen physically because of it. The reason I needed to reschedule the oldest was that he thought he had Covid. And I understood that it would mean that he probably wouldn’t be seen until April. To which she responded he couldn’t come if he had Covid. This I knew!
I felt that if she had been listening to me this could have been taken care of in a quick phone call. Instead, it took all day, many emails, and much frustration that wasn’t good for my health. And this was all something that the doctor probably didn’t know anything about and might not have much control over. I was going to say something to him but didn’t because I was there as an observer, not the patient.
There is a blissful reality when you felt heard in any relationship. The clearer and easier the communication the higher level of happiness. If people check in with themselves and center everything runs more smoothly. Even rescheduling an appointment that hasn’t been rescheduled yet.
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Good communications can make the world Easy On Me.
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Onward!
