This is likely a different take on continuity of care than youāre used to.
A few weeks ago, I touched on why building trust with your patients and their caregivers is important. Not only for doctors this applies to every service professional. When someone trusts a doctor, veterinarian, farrier, or an electrician they donāt want to see anyone else.
Read my take on know, like, and trust factor here.
For example, when I was a young woman and thinking of starting a family, I was sad that my primary doctor, my dadās partner, decided to leave Oakley. Iām thinking itās time to start a family I said, you canāt leave now. He responded with the vets are perfectly capable of delivering babies. He was joking, of course.
Then when I was pregnant with my third child none of the local physicians would back up the ARNP that was providing my primary care. This was highly disappointing to me now I had get used to someone else.
With the two examples above I had to find someone else completely. Imagine how disappointed I was when my oncologist was out of the office for about six weeks in the middle of my treatment. I had at least three appointments with a locum tenens doctor. She was good enough, but I wasnāt happy about it and it would have been different if it had been a single appointment.
This was also one of the reasons that I had radiation at KU Med Center instead of at Hays. They didnāt have a permanent radiation oncologist at that time, and I didnāt want to see a bunch of different doctors.
Another issue with continuity of care that I see is how the doctors communicate with each other. Mike had several doctors at KU Med Center and sometimes it felt as if they werenāt communicating. Itās been even worse with my oncologists because they arenāt in the same town.
During Mikeās last hospital stay at KU Med I questioned his pulmonologist about this. I said it sometimes felt like his care was disjointed because the doctors werenāt talking to each other. This would have been a much harder conversation for me to start had I not respected and trusted this doctor.
Mike also turned down seeing another pulmonologist when his regular pulmonologist was going to be out of the office when we were going to be there. This meant that we ended up driving to Kansas City twice in two weeks.
Once a connection is formed, we are reluctant to have to try to make them with someone else. Itās human nature. Think about it the next time you call the same person youāve used before to fix something at your house. Do you want to call someone you know and trust or take a chance on someone new?
If youād like to see how the horses and I can help you form better connections connect with me here to set up a phone appointment.
When you find a doctor you like Nothing Else Matters.
Make a Connection in the comments below.
I agree Susan! I hate the trend of a hospitalist while you are in the hospital. About the time you get used to one and he or she orders some test its time to change,and the new one doesn’t think you need the test. So you are back to square one.Then the cycle starts over again. I have voiced my opinion about this on every hospital stay survey.
I agree with you about the hospitalist system, especially in our local rural hospitals. I do understand the reasoning behind it in larger hospitals where there are dedicated hospitalists and that’s all they do. It is a bit more consistent in that situation.
You hit the “nail on the head” Susan.
It is so important to stand up regarding this issue – especially the communication between doctors and further between the doctors and patient.
It is very disconcerting when the follow through does not happen!
Thanks, Cindy. I really feel like we had a great experience with our doctors but patients and caregivers can’t feel intimidated or not feel like they can ask questions. I think this happens a lot.